Employment Opportunities » Help Desk Support Technician
Help Desk Support Technician
Job Type: Full Time
Posted: October 22, 2015
Location: Atlanta , GA Area
Knowledge, Skills, and Abilities
- Analytical mind – excellent problem analysis and solving skills
- Excellent interpersonal and customer service skills
- Self-motivated, energetic
- Effective communication skills, written, oral, and listening
- Familiar with supporting imaging and backup software such as Ghost
- Certificates in the following are a plus: Network+, MCSA, MCSE, A+, VCP, CCNA
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent attention to detail
- Must be able to multi-task, plan, organize and be systematic and methodical
- Must be able to work independently and as an effective team member
- Mature and positive attitude
- Learning skills and willingness to learn, open minded
- Adaptability
- Stress tolerance
- Flexible and responsible
Required Experience
- Windows 7, Windows 8.1
- Working knowledge of Active Directory and Exchange 2010
- PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
- Client PC connectivity – Wireless, Ethernet, TCP/IP and VPN
- File server knowledge
- Strong customer service and troubleshooting skills
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- 2 years+ experience working in a Windows environment
